Cybersecurity Analyst
Dilico Anishinabek Family – Thunderbay, ON, Canada
Oct 2025 —Present
Responsibilities:
- Lead internal cybersecurity operations and incident response, including phishing-simulation campaigns, threat hunting, and endpoint hardening.
- Developed and trained a Microsoft Copilot model for anomaly detection, integrating outputs with Microsoft Sentinel for proactive alerting.
- Built and trained a Copilot model to automate Duo bypass code generation as a proof-of-concept for secure multi-factor authentication testing.
- Conducted phishing and attack simulations using Microsoft Defender to evaluate staff readiness and improve security posture.
- Manage and monitor WatchGuard VPN, firewall configurations, and Huntress endpoint detection to ensure secure remote connectivity.
- Draft and maintain security policies, perform risk assessments, and deliver user-awareness training to reduce organizational risk.
IT support Analyst (Student)
Dilico Anishinabek Family – Thunderbay, ON, Canada
May 2025 — Sep 2025
Responsibilities:
- Manage daily Help Desk operations (50+ tickets/day) in ServiceDesk Plus, ensuring SLA-based resolution and escalation
- Provide end-user support remote/phone/onsite, communicating effectively with non-technical staff
- Deploy and maintain endpoints using Intune, GPO, and ManageEngine (policies, software, configurations)
- Administer Hybrid AD/Azure AD and Microsoft 365/Exchange Online (accounts, groups, distribution lists, E3/E5 licensing)
- Troubleshoot LAN/Wi-Fi/VPN issues and maintain LAN rooms (CAT6 patching, organization, labeling)
- Support security and access tools (WatchGuard, Duo MFA, Cisco Secure Client); review reported emails and support Defender phishing awareness activities
- Support printing/communications (PaperCut, office devices) and assist with inventory, purchasing, and vendor/warranty coordination
Data Scientist
Novin Medical Co. – Tehran, Iran
2020-2024
Responsibilities:
- Analyzed 100,000+ records from SQL and MongoDB databases using PySpark and Apache Spark, developing predictive models that boosted customer behavior forecasting by 25%.
- Partnered with R&D to create data-driven UI enhancements, resulting in a 40% increase in customer satisfaction.
- Optimized data management with SQL in Microsoft Azure, improving accuracy by 35% and reducing analysis time by 15%.
- Conducted exploratory data analysis (EDA) to derive insights driving key business decisions, employing best coding practices throughout.
- Developed and deployed machine learning models via CI/CD (Jenkins, GitLab CI) on cloud platforms (Azure, AWS), ensuring scalable solutions and thorough documentation for team collaboration.
Customer Support & Field Technician
Shatel (ISP) – Tehran, Iran
2015 — 2016
Responsibilities:
- Installed and serviced internet connections for residential and small-business clients, ensuring optimal performance.
- Diagnosed and resolved issues related to slow speeds, signal loss, and intermittent connectivity.
- Provided professional customer support and on-site guidance, enhancing user experience and satisfaction.