IT Support & Service Desk
- Ticket lifecycle management (ManageEngine ServiceDesk Plus)
- SLA-driven incident resolution, on-call/P1 support
- End-user support (phone, remote, onsite) across hardware, software, network, mobile, and telephony
Systems, Endpoint & Identity
- Windows 10/11 deployment & maintenance (imaging, Intune, Group Policy)
- Hybrid Active Directory / Azure AD (users, groups, policies)
- Microsoft 365 administration (E3/E5 licensing, Exchange Online)
Cloud, Automation & Applications
- Microsoft 365 / Teams / Outlook / SharePoint support
- Power Platform: Power Apps, Power Automate (build/support, workflow automation)
- Cloud platforms: Microsoft Azure, AWS (EC2, S3, SageMaker), GCP (familiarity)
Infrastructure & Networking
- LAN/Wi-Fi/VPN troubleshooting; collaboration with network teams
- VPN & remote access (Cisco Secure Client); server/comm room organization (CAT6 patching, labeling)
- Virtual machines and hybrid Azure infrastructure support
Security & Compliance
- MFA (Duo), access controls, email threat triage (allow/deny)
- Phishing simulations, analysis, and security awareness training
Data Science, ML & Analytics
- Machine learning: supervised/unsupervised, EDA, model evaluation, regularization (scikit-learn)
- Big data: Hadoop, Spark, PySpark, Azure Databricks, AWS EMR
- Databases: SQL, NoSQL (MongoDB), Hive, Pig
- Data visualization: Tableau, Matplotlib, Seaborn, ThinkCell
Programming & Tools
- Python, PySpark, Java, C/C++, C#
- Git, Jupyter Notebooks, Linux/Unix, Visual Studio Code
- Documentation & process improvement (SOPs, OneNote), technical training/onboarding
Professional Skills
- Analytical thinking, problem solving, clear communication
- Cross-functional collaboration, adaptability, technical documentation
Languages
- English (Advanced)
- Persian (Native)
- French (Elementary—learning)